Can not update X in wordpress

Hi,

When i try to update X i get the error: Update failed could not delte old theme. And then stylesheet is missing.
Uploading the theme again and installing it it works fine. We have version 6.3.8 installed. trying to Update to 6.4.2.

Any good ideas?

Glenn

Hi Glenn,

Please make sure to upload only the x folder and not the whole x_package.

x_package contains the following

Please login to your FTP and check under wp-content/themes

Make sure that x folder is in wp-content/themes and not in ``wp-content/themes/x/xorwp-content/themes/x_package/x`

If this doesn’t help, please provide us your wordpress and FTP login in Secure Note

Thanks

I did send you a secure note with the ftp details.

Hi There,

Thanks for the FTP credentials, I notice that your Cornerstone is the latest version. Please deactivate and delete your current Cornerstone first. Then navigate to X > Validation, wait for a few seconds and X will automatically reinstall an compatible version of Cornerstone.

Then try updating the X theme first and then the Cornerstone.

If that does not work, please update your X Theme manually, see the guide on the following link.

Updating Your Themes and Plugins.

Cheers!

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