Builder doesn't work

[Andre_Terink]

Hello,

When I want to edit a page I can’t use the builder.

The page http://www.andore.nl/x/#/content/4 is blank.

[nabeel]

Hi there,

Thanks for writing around! Please check for the following first:

1. Ensure everything is up to date according to our version compatibility list at https://theme.co/apex/forum/t/troubleshooting-version-compatibility/195. Please follow the best practices when updating your theme and plugins. See https://theme.co/apex/forum/t/setup-updating-your-themes-and-plugins/62 for more details.

2. Clear all caches including browser cache then deactivate your caching plugins and other optimization plugins.

3. If you’re using a CDN, please clear the CDN’s cache and disable optimization services.

4. Test for a plugin conflict. You can do this by deactivating all third party plugins, and seeing if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.

5. Remove custom CSS, JavaScript and deactivate your child theme and switch to parent theme.

6. Go to Dashboard > Settings > Permalinks > Common Settings and select Post name and save it.

7. Reset your htaccess file by renaming it to .htaccess-bak. Then in WP Admin Menu, go to Settings > Permalinks and just click the Save Changes button.

8. Contact your host to increase your allocated memory or do it yourself by adding this code in your wp-config.php

define( 'WP_MEMORY_LIMIT', '256M' );
define( 'WP_MAX_MEMORY_LIMIT', '512M' );

Thanks.

[Andre_Terink]

Hello,

I have tried the changes but the builder doesn’t work.

[paul.r]

Hi,

Can you try testing for a plugin conflict. You can do this by deactivating all third party plugins, and seeing if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.

Let us know how it goes!

[Andre_Terink]

I think there is a problem with the theme. I would like you to log in and look for the installation.

[rad]

Hi there,

It’s an internal error but I can’t find any details about it. The debug log is enabled but looks like it can’t even write the logs to the file, you’ll see that /wp-content/debug.log file size is zero. I tried displaying the error too instead of blank page and it’s not taking effect too. Which I assume that your hosting provider overrides or suppressed the error reporting of your site. Would you mind contacting them and ask what is the error about?

Thanks!