Blog and Homepage Blank

Support
#1

I don’t know where to start with fixing my site. I have recently updated wordpress and the theme but I can’t see my homepage hero image nor any posts on my blog. This probably doesn’t warrant a public post because I’m sure it’s specific to my site so feel free to make this a private thread, themeco, if needed.

#2

Hi Lia,

Thanks for reaching out.

There are javascript error and it’s the reason the Blog page only displays the loading animation. And iit’s due to outdated cornerstone, please make sure to update it as well. Your theme is already updated and cornerstone should follow :slight_smile:

Thanks!

#3

My Cornerstone is up to date I believe, but I’m not able to access a static page that uses it. I get Zero content on the page, but when I try to access the editor, I get a 500 error.

#4

Hi,

I checked and can see that cornerstone is still not updated.

It is showing 2_0_4 and the latest version is Cornerstone 3.3.8
You need to update this manually using FTP.

Please check Manual Updates section on the link below

Thanks

#5

I’ve updated, thank you!

#6

Hello There,

Please follow up the steps below:

  1. Ensure everything is up to date according to our version compatibility list here. Please follow the best practices when updating your theme and plugins. Click here for more information.
  2. Go to X > Settings and click on the Clear Style Cache button.
  3. If you’re using a CDN(ex: CloudFlare), please clear the CDN’s cache and disable optimization services. For the CloudFlare you also need to follow the steps below besides the developer mode: https://xthemetips.com/using-cloudflare-rocket-loader-with-x-pro-and-x5/928/1
  4. Test for a plugin conflict. You can do this by deactivating all third-party plugins, and see if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.
  5. Remove custom CSS and Javascript from the options or Child Theme and test the case.
  6. Switch to the parent theme to check if the issue persists.
  7. Turn off all the cache plugin.
  8. Reset your htaccess file by renaming it to .htaccess-bak. Then in WP Admin Menu, go to Settings > Permalinks and just click the Save Changes button.
  9. Make sure that you’re running at least PHP v5.6.x or later to avoid any WordPress related incompatibility issues. If you’re not sure what your server configurations and settings are, install a plugin like WP-Serverinfo (https://wordpress.org/plugins/wp-serverinfo/) and check your server info by head over to Dashboard -> WP Serverinfo area.
  10. Increase the PHP Memory Limit of your server. Click here for more detailed information and how to increase the PHP memory limit.

If you still have problems kindly get back to us with the result of the steps above and URL/User/Pass of your WordPress dashboard using the Secure Note functionality of the post to follow up the case.

Thank you.

#7

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