Blank Preview In Some Cornerstone

Support
#1

On just some of my pages, when I go to edit, they are blank. http://www.isoftdata.com/x/#/content/105/layout (Our 'enterprise page) shows up blank in the back, but shows on the front. https://www.isoftdata.com/products/itrack-enterprise/

This seems to happen on the subpages, so in cornerstone “Products” will show but “Enterprise” won’t.

As I said, they are all showing for me in the front, but subpages are blank in cornerstone. Thanks!

#2

Hello @turbineflats,

Thanks for asking. :slight_smile:

Please try out following solution and let us know the outcome:

  1. Ensure everything is up to date according to our version compatibility list here. Please follow the best practices when updating your theme and plugins. Click here for more information.
  2. Test for a plugin conflict. You can do this by deactivating all third-party plugins, and see if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.
  3. Remove custom CSS and Javascript from the options or Child Theme and test the case.
  4. Increase the PHP Memory Limit of your server. Click here for more detailed information and how to increase the PHP memory limit.

If you still have problems kindly get back to us with the result of the steps above and URL/User/Pass of your WordPress dashboard using the Secure Note functionality of the post to follow up the case.

Thank you.

#3

Hello @turbineflats,

Thanks for writing in!

I have logged in and checked your page. It seems that the page were edited outside of Cornerstone.

And because of that, cornerstone data were missing or removed. This is why when you try and edit the page back in Cornerstone, it is showing you an empty blank slate. You won’t be able to edit the page back in Cornerstone. It is best that you recreate the page from scratch and rebuild the cornerstone data.

Hope this helps.

#4

Good to know. They were never edited out of cornerstone, but I did have the site migrated and seems that perhaps something happened then.

#5

Hi there,

Perhaps there was an issue during the migration that caused the problem. Kindly check this KB article on how to properly migrate your site:

Hope this helps.

#6

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