Background image row

Hello, used to work in PRO. Setting uo a site in X now. Just need to select the background image in a row. When editing in cornerstone I see the text BACKGROUND LOWER LAYER and BACKGROUND UPPER LAYER but they are not clickable. I’am I missing something?

Thanks

Hi there,

Thanks for writing in.

You will have to select the background options.

If you are not able to click any of the options, try testing for a plugin conflict. You can do this by deactivating all third party plugins, and seeing if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.

Let us know how it goes!

Yes i know these options. I do not have them. I only have the heading of those options, not the second line with select type and the icons. I have switched off all the plug-inns to see if the problem was fixed, but not.

It is a fresh install, maybe something wrong with the install?

Hi again,

If you’re not seeing those options then there must be something wrong with your setup. Please check for the following first:

  1. If it’s a fresh install then everything must be updated but still ensure everything is up to date according to our version compatibility list at https://theme.co/apex/forum/t/troubleshooting-version-compatibility/195. Please follow the best practices when updating your theme and plugins. See https://theme.co/apex/forum/t/setup-updating-your-themes-and-plugins/62 for more details.

  2. If you’re using a caching plugin, clear all caches including browser cache then deactivate your caching plugin and other optimization plugins.

  3. If you’re using a CDN, please clear the CDN’s cache and disable optimization services.

  4. If you’re using a child theme then deactivate your child theme and switch to parent theme

  5. If nothing works then try re-installing X and Cornerstone plugin.

If you still have problems kindly get back to us with the result of the steps above and URL/User/Pass of your WordPress dashboard using the Secure Note functionality of the post to follow up the case.

Thanks.

Sorry just did a fresh install still same issue

Hi again,

You only needed to enable Advanced option for it to show up (see screenshot)

I went ahead and enabled it for you and now the advanced options are available.

Cheers!

Thanks! I was unaware of this option. Maybe because i mainly work in PRO.
Thanks!

You’re most welcome!

This topic was automatically closed 10 days after the last reply. New replies are no longer allowed.