Audio Players aren't working

[Rayvaughn1]

I’ve tried all of the audio players and none of them will play. I’ve tried different browsers and the play button never changes.

[friech]

Hi Rayvaughn,

Thank you for writing in, but sorry I can’t find the audio player on the site that is associated on your account, please do the following:

• Clear all the site caches (plugin, server-side, CDN, and browser’s cache) so that the code from the latest release is always in use. This will help you to avoid any potential errors. Please deactivate this caching features while we tackle this issue.

• Test for a plugin conflict. You can do this by deactivating all third party plugins, and seeing if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.

If none of that works, please provide us the site URL and credentials in a Secure Note so we can take a closer look.

Let us know how it goes,
Cheers!