An error occurred while updating Pro: The update cannot be installed because we will be unable to copy some files. This is usually due to inconsistent file permissions

Support
#1

Hi Guys,

I tried Updating Pro to 1.1.1 from 1.1.0 in the dashboard but get;

“An error occurred while updating Pro: The update cannot be installed because we will be unable to copy some files. This is usually due to inconsistent file permissions.” error.

Also, there are some issues on my pages;

  1. Cut off woocommerce description - see https://rkade.uk.com/product/fifa-18/

  2. Strange section separator issue (appears fine when editing in XPro but wrong on front-end) - see at the bottom of the post https://rkade.uk.com/news/fifa-18-official-gamescom-trailer/

Hope you can help!
Cheers.

#2

Hi there,

I checked your website and there seems to be a problem regarding your hosting file permissions. Please kindly read the article below on how to set proper permissions for a normal Wordpress installation:

https://codex.wordpress.org/Changing_File_Permissions

You may need to consult with your hosting service provider regarding this to fix the permissions issue.

Kindly tackle that issue to make it possible to update the theme to the new version and then we will follow up the other questions.

Thank you.

#3

Hi there,

I gathered as much, but I have not changed any file permissions on my site at all, and neither has anyone else. So not sure which file permissions you need me to change?

Thanks for the reply :slight_smile:

#4

Hi,

You can try updating manually using FTP.

Please see Manual Updates section on the link below

Hope that helps.

#5

Updated and now get a white page on my site https://rkade.uk.com

:frowning:

#6

Please enable debugging so we could see the error. See https://codex.wordpress.org/WP_DEBUG

Thanks.

#7

Enabled. Still nothing?

#8

My error logs…

[24-Aug-2017 17:43:17 UTC] PHP Fatal error: Uncaught Error: Call to undefined function x_get_view() in /home/rkadeuk/public_html/index.php:18
Stack trace:
#0 {main}
thrown in /home/rkadeuk/public_html/index.php on line 18
[24-Aug-2017 17:43:18 UTC] PHP Fatal error: Uncaught Error: Call to undefined function x_get_view() in /home/rkadeuk/public_html/index.php:18

#9

Hi,

Can you provide us your ftp login in secure note.

Thanks

#10

Updated - cheers :slight_smile:

#11

Hi there,

Why public_html/index.php is calling x_get_view(), it’s supposed to be the index file of Wordpress installation and shouldn’t be altered or anything. Maybe you installed it in the wrong location?

I logged in to your CPANEL and confirmed that you installed the theme directly to /public_html/ instead of /public_html/wp-content/themes/pro/. Thus overwriting some core files. Please re-install your Wordpress and install the theme in the correct location.

Thanks!

#12

Thanks for the fix! :slight_smile:

Also, there are some issues on my pages;

Please see original issue; Cut off woocommerce description - see https://rkade.uk.com/product/fifa-18/

#13

Hi again,

Try adding the following code in your Customizer to fix the text cut off issue:

.woocommerce div.product .woocommerce-tabs .x-tab-content {
    position: inherit;
}

Hope this helps!

#14

Perfect! Thank you :slight_smile:

#15

Glad we could help.

Cheers!