[RESOLVED] All Content disappears in Pro editor

Support
#1

Hi there,

just upgraded to version 2.3.3

BUT am having some serious issues.

My home page was completed blank when I entered Pro editor.
(content was still there in background - just wasn’t displaying.

So I disabled all my plugins - and yeah - all working.

So re-activated Essential Grid - All goes …

so conflict is with Essential Grid - one of your packaged plugins.

can this be fixed - as at the moment I have to disable all plugins then edit the pages I want to.
then reactivate all the plugins ???

#2

Hi There,

I couldn’t replicate this issue on my end. The Essential Grid is activated and the content builder is working fine as well.

Please follow up the steps below:

  1. Ensure everything is up to date according to our version compatibility list here. Please follow the best practices when updating your theme and plugins. Click here for more information.
  2. Go to X > Settings and click on the Clear Style Cache button.
  3. If you’re using a CDN(ex: CloudFlare), please clear the CDN’s cache and disable optimization services. For the CloudFlare you also need to follow the steps below besides the developer mode: https://xthemetips.com/using-cloudflare-rocket-loader-with-x-pro-and-x5/928/1
  4. Test for a plugin conflict. You can do this by deactivating all third-party plugins, and see if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.
  5. Remove custom CSS and Javascript from the options or Child Theme and test the case.
  6. Switch to the parent theme to check if the issue persists.
  7. Reset your htaccess file by renaming it to .htaccess-bak. Then in WP Admin Menu, go to Settings > Permalinks and just click the Save Changes button.
  8. Increase the PHP Memory Limit of your server. Click here for more detailed information and how to increase the PHP memory limit.

If you still have problems kindly get back to us with the result of the steps above and URL/User/Pass of your WordPress dashboard using the Secure Note functionality of the post to follow up the case.

Thank you.

#3

Hi @thai,

running through all these,
a) increase PHP memory limit fixed the issue.
b) then flushed the style cache in pro -

Now all working nicely

THANKS

#4

Great to hear! Thanks for letting us know.

#5

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