Adobe Fonts Not Loading

Support
#1

I’m running Pro 2.5.5. I cannot get my Adobe Fonts project to load. When I enter the project ID and press refresh, it never loads the fonts and just says refreshing. I do get the following console error which seems to be related:

Uncaught TypeError: Cannot read property 'families' of undefined
    at cs.js?ver=3.5.4:696
    at y (cs-vendor.js?ver=3.5.4:2834)
    at H (cs-vendor.js?ver=3.5.4:2842)
    at w (cs-vendor.js?ver=3.5.4:2840)
    at e.invoke (cs-vendor.js?ver=3.5.4:1053)
    at e.flush (cs-vendor.js?ver=3.5.4:1046)
    at e.flush (cs-vendor.js?ver=3.5.4:1057)
    at e._end (cs-vendor.js?ver=3.5.4:1111)
    at e.end (cs-vendor.js?ver=3.5.4:1067)
    at e._run (cs-vendor.js?ver=3.5.4:1112)
    at e.run (cs-vendor.js?ver=3.5.4:1076)
    at f (cs-vendor.js?ver=3.5.4:257)
    at cs.js?ver=3.5.4:3104
    at Array.forEach (<anonymous>)
    at cs.js?ver=3.5.4:3103
    at y (cs-vendor.js?ver=3.5.4:2834)
    at H (cs-vendor.js?ver=3.5.4:2842)
    at w (cs-vendor.js?ver=3.5.4:2840)
    at e.invoke (cs-vendor.js?ver=3.5.4:1053)
    at e.flush (cs-vendor.js?ver=3.5.4:1046)
    at e.flush (cs-vendor.js?ver=3.5.4:1057)
    at e._end (cs-vendor.js?ver=3.5.4:1111)
    at e.end (cs-vendor.js?ver=3.5.4:1067)
    at e._run (cs-vendor.js?ver=3.5.4:1112)
    at e.run (cs-vendor.js?ver=3.5.4:1076)
    at f (cs-vendor.js?ver=3.5.4:257)
    at r.<anonymous> (cs.js?ver=3.5.4:3111)
    at r.<anonymous> (jquery.js?ver=1.12.4-wp:2)
    at i (jquery.js?ver=1.12.4-wp:2)
    at Object.fireWith [as resolveWith] (jquery.js?ver=1.12.4-wp:2)
    at x (jquery.js?ver=1.12.4-wp:4)
    at XMLHttpRequest.c (jquery.js?ver=1.12.4-wp:4)
(anonymous) @ cs.js?ver=3.5.4:696
y @ cs-vendor.js?ver=3.5.4:2834
H @ cs-vendor.js?ver=3.5.4:2842
w @ cs-vendor.js?ver=3.5.4:2840
e.invoke @ cs-vendor.js?ver=3.5.4:1053
e.flush @ cs-vendor.js?ver=3.5.4:1046
e.flush @ cs-vendor.js?ver=3.5.4:1057
e._end @ cs-vendor.js?ver=3.5.4:1111
e.end @ cs-vendor.js?ver=3.5.4:1067
e._run @ cs-vendor.js?ver=3.5.4:1112
e.run @ cs-vendor.js?ver=3.5.4:1076
f @ cs-vendor.js?ver=3.5.4:257
(anonymous) @ cs.js?ver=3.5.4:3104
(anonymous) @ cs.js?ver=3.5.4:3103
y @ cs-vendor.js?ver=3.5.4:2834
H @ cs-vendor.js?ver=3.5.4:2842
w @ cs-vendor.js?ver=3.5.4:2840
e.invoke @ cs-vendor.js?ver=3.5.4:1053
e.flush @ cs-vendor.js?ver=3.5.4:1046
e.flush @ cs-vendor.js?ver=3.5.4:1057
e._end @ cs-vendor.js?ver=3.5.4:1111
e.end @ cs-vendor.js?ver=3.5.4:1067
e._run @ cs-vendor.js?ver=3.5.4:1112
e.run @ cs-vendor.js?ver=3.5.4:1076
f @ cs-vendor.js?ver=3.5.4:257
(anonymous) @ cs.js?ver=3.5.4:3111
(anonymous) @ jquery.js?ver=1.12.4-wp:2
i @ jquery.js?ver=1.12.4-wp:2
fireWith @ jquery.js?ver=1.12.4-wp:2
x @ jquery.js?ver=1.12.4-wp:4
c @ jquery.js?ver=1.12.4-wp:4
XMLHttpRequest.send (async)
send @ jquery.js?ver=1.12.4-wp:4
ajax @ jquery.js?ver=1.12.4-wp:4
submitRequest @ cs.js?ver=3.5.4:3111
(anonymous) @ cs.js?ver=3.5.4:3101
(anonymous) @ cs-vendor.js?ver=3.5.4:2856
e @ cs-vendor.js?ver=3.5.4:2856
promise @ cs.js?ver=3.5.4:3101
requestBatch @ cs.js?ver=3.5.4:3103
e._run @ cs-vendor.js?ver=3.5.4:1112
(anonymous) @ cs-vendor.js?ver=3.5.4:1102
setTimeout (async)
setTimeout @ cs-vendor.js?ver=3.5.4:1035
e.debounce @ cs-vendor.js?ver=3.5.4:1101
e.debounce @ cs-vendor.js?ver=3.5.4:252
(anonymous) @ cs.js?ver=3.5.4:3098
(anonymous) @ cs-vendor.js?ver=3.5.4:2856
e @ cs-vendor.js?ver=3.5.4:2856
request @ cs.js?ver=3.5.4:3097
(anonymous) @ cs.js?ver=3.5.4:696
(anonymous) @ cs-vendor.js?ver=3.5.4:2856
e @ cs-vendor.js?ver=3.5.4:2856
updateTypeKit @ cs.js?ver=3.5.4:696
refresh @ cs.js?ver=3.5.4:698
e._run @ cs-vendor.js?ver=3.5.4:1112
e._join @ cs-vendor.js?ver=3.5.4:1111
e.join @ cs-vendor.js?ver=3.5.4:1078
h @ cs-vendor.js?ver=3.5.4:257
(anonymous) @ cs-vendor.js?ver=3.5.4:1498
o @ cs-vendor.js?ver=3.5.4:169
(anonymous) @ cs-vendor.js?ver=3.5.4:1498

I’ve tried disabling all plugins with no change. It seems this is similar to what was mentioned in https://theme.co/apex/forum/t/font-manager-not-loading-adobe-fonts-refreshing-forever/45461/21

#2

Hello @ehsd,

Thank you for the information. Since you already did the troubleshooting, would you mind providing us the url of your site with login credentials so we can take a closer look? This is to ensure that we can provide you with a tailored answer to your situation.

To do this, you can create a secure note with the following info:
– Link to your site
– WordPress Admin username / password
​
To know how to create a secure note, please check this out: https://theme.co/apex/forum/t/how-to-get-support/288

Thank you.

#3

Hi @ehsd,

Thanks for the login and I’m able to check it, and it works okay

I hit refresh and it still displays the font without that error.

Thanks!

#4

Weird. I see that now. For the last week or more (not sure as thats when I started to see it) its only been showing the refreshing without the actual fonts. There was an older Typekit plugin installed that I removed Friday that might have been the cause. In any event, I’m glad it seems to be working now.

#5

Have a great day! :slight_smile:

#6

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