Add to Cart for Simple Products

Hi

We (CirclingEurope.com) have an issue where Add to Cart on Simple products does not actually add the Product to the cart. The redirect stalls and the refresh simply goes back to the Product page. The same button and functionality work just as we expect for Subscription Products however.

I have cut and pasted our WP snapshot report below.

We would appreciate any help as this issue is preventing sales from our website.

Thanks in advance
CE admin

Begin System Info

** WORDPRESS DATA **

Multisite: No
SITE_URL: https://circlingeurope.com
HOME_URL: https://circlingeurope.com
WP Version: 4.9.8
Permalink: /%year%/%monthnum%/%postname%/
Cur Theme: X 6.3.6
Post Types: post, page, attachment, revision, nav_menu_item, custom_css, customize_changeset, oembed_cache, user_request, cs_template, cs_global_block, cs_user_templates, scheduled-action, product, product_variation, shop_order, shop_order_refund, shop_coupon, wc_zapier_feed, shop_subscription, wpcf7_contact_form, homepage_items, festival_workshops, mp-event, mp-column, ex-speaker, x-email-forms, essential_grid, jp_pay_order, jp_pay_product, x-portfolio, follow_up_email
Post Stati: publish, future, draft, pending, private, trash, auto-draft, inherit, request-pending, request-confirmed, request-failed, request-completed, in-progress, failed, wc-active, wc-switched, wc-expired, wc-pending-cancel, wc-pending, wc-processing, wc-on-hold, wc-completed, wc-cancelled, wc-refunded, wc-failed, tco-data, fue-inactive, fue-active, fue-archived
User Count: 474

** WORDPRESS CONFIG **

WP_DEBUG: Disabled
WP Memory Limit: 40MB
Table Prefix: wp_
Prefix Length: Acceptable (3 characters)
Show On Front: page
Page On Front: Welcome to Circling Europe (ID# 3269)
Page For Posts: Blog (ID# 2371)

** BROWSER DATA **

Platform: Apple
Browser Name Chrome
Browser Version: 70.0.3538.67
Browser User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_12_6) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/70.0.3538.67 Safari/537.36

** SERVER DATA **

jQuery Version 1.12.4
PHP Version: 5.4.45
MySQL Version:
Server Software: LiteSpeed

** PHP CONFIGURATION **

Safe Mode: No
Memory Limit: 256M
Upload Max: 512M
Post Max: 512M
Time Limit: 120
Max Input Vars: 8000
Display Errors: Off
Sessions: Disabled
Session Name: PHPSESSID
Cookie Path: /
Save Path: /opt/alt/php54/var/lib/php/session
Use Cookies: On
Use Only Cookies: On
FSOCKOPEN: Your server supports fsockopen.
cURL: Your server supports cURL.
SOAP Client: Your server does not have the SOAP Client enabled.
SUHOSIN: Your server does not have SUHOSIN installed.
OpenSSL: Your server has OpenSSL installed.

** PLUGIN INFORMATION **

Active Plugins: (43)
- Add Post Type Instructions 2.1.1
- Admin Menu Editor 1.8.5
- Aelia Currency Switcher for WooCommerce 3.7.3.150706
- Aelia Foundation Classes for WooCommerce 2.0.1.180821
- Akismet Anti-Spam 4.0.8
- Better Search Replace 1.3.2
- CloudFlare 1.3.1
- Contact Form 7 5.0.4
- Contact Form DB 2.10.28
- Cornerstone 3.3.6
- Custom Post Type UI 1.6.0
- Duplicate Post 3.2.2
- Essential Grid 2.2.5
- Favicon by RealFaviconGenerator 1.3.13
- Follow-Up Emails 4.4.10
- Hide Admin Bar 0.3.9.4.1
- Jetpack by WordPress.com 6.6.1
- Loco Translate 2.1.5
- Mailgun 1.6.1
- Max Mega Menu 2.5.2
- Post Type Switcher 3.1.0
- Quick Page/Post Redirect Plugin 5.1.8
- Simple Page Ordering 2.3.2
- Sticky Menu (or Anything!) on Scroll 2.1.1
- System Snapshot Report 1.0.1
- Taxonomy List Widget 1.3
- Timetable and Event Schedule 2.2.1
- User Role Editor 4.46
- VaultPress 1.9.6
- WooCommerce 3.5.0
- WooCommerce Bulk Editor 1.0.3
- WooCommerce Currency Switcher - Subscriptions Integration 1.2.8.141010
- WooCommerce Display Products by Tags 1.0.0
- WooCommerce PayPal Standard (Multi Account) 1.2.4.150630
- WooCommerce Subscriptions 2.3.7
- WooCommerce Zapier Integration 1.7.4
- WooEvents 2.2.4
- WOOF - WooCommerce Products Filter 1.2.1
- WordPress HTTPS 3.4.0
- WordPress Importer 0.6.4
- WP Add Custom CSS 1.1.2
- WP Engine Automated Migration 1.76
- X – Email Forms (MailChimp) 1.1.2

Hi There,

Thank you for writing in, Please do the following;

  • Clear all the site caches (plugins, server-side, CDN, and browser’s cache) so that the code from the latest release is always in use. This will help you to avoid any potential errors.
    If the issue, persist, please deactivate this caching while you do the other solutions below. I notice that your site is under CloudFlare, please login to your CloudFlare dashboard and Purge Everything the cache.

  • Test for a plugin conflict. You can do this by deactivating all third-party plugins, and seeing if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.

  • Remove custom Javascript and custom templates (if any).

  • Reset your .htaccess file by renaming it to .htaccess-bak. Then in WP Admin Menu, go to Settings > Permalinks and just click the Save Changes button.

  • Did this happen after you updated the Woocommerce to 3.5.0? If so, please downgrade to Woocommerce 3.4.5 as that is currently the compatible version. Version Compatibility

Let us know how it goes,
Cheers!

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