Thanks for updating in! At this time we kindly ask that you open your issue up in a separate thread along with your login credentials in a secure note. The longer threads get in the forum, they become more difficult to support as they tend to drift off topic and they also make it troublesome for users trying to search for solutions. Keeping threads relevant to their original inquiry ensures that we can keep better track of what has been resolved and that users can more effectively find answers to similar issues they might be experiencing.
To know how to create a secure note, please check this out: https://theme.co/apex/forum/t/how-to-get-support/288