Misconfigured URLs?

When I click on the + on the upper right corner of the header, I get the following message:

The preview could not load due to misconfigured URLs. This could happen if you are using multiple environments and the site URL was not updated after migrating.

Origin URL: http://robinslonina.com

**Preview URL: # **

Try Again

Hello Jimmy,

Please go to Settings > General then make sure that the WordPress Address (URL) and Site Address (URL) match.

They do match as http://robinslonina.com

I have the exact same problem. The suggested solution also does not work for me because the WordPress Address (URL) and Site Address (URL) fields were already identical.

Do you know the name of that + sign? I do not understand its purpose. It seems to bring up an empty menu. I’d like to delete it but I don’t know what it’s called. Thanks!

Hello Guys,

Please go to Settings > General and make sure that both the Site URL and WordPress address URL is the same with the WP dashboard url.

If you cannot change the urls, you will have to edit your wp-config.php and add this lines:


by which you need to replace example.com with your own respective site urls.

Hope this helps. Please let us know how it goes.

What am I missing?

Hey @jimmyslo,

I checked http://robinslonina.com/ and it’s not using X so I wonder what exactly is your setup. Please provide us with WordPress Admin and FTP credentials in a Secure Note

Please also give a screenshot of the:


This seems correct to me but I still obtain error

This is the irritating plus sign. What is its name and how do I remove it? It brings up an empty menu. Thanks.

Hey Daniel,

Thank you for the screenshot. The + sign should reveal the header widget but it looks like there’s currently a bug. I’ve now replicated the issue and I’ll post this in our issue tracker.

For more details about the Header Widget area, please see the Header Options documentation at https://theme.co/apex/forum/t/customizer-header-options/135. It’s an old doc and the interface in the screenshot is for the past version of X. But, the options still applies to the recent Theme Options > Header.

Please stay tuned for updates.


Hi Daniel,

I just wanted to notify you (in case you haven’t seen it already) that this fix is available in the latest version.

Thanks alexander for letting me know!

You are most welcome!

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