Hi folks, as you’ll see from this thread:
We’re having problems authenticating our existing theme v3.x so we can upgrade to X latest 6.x
The error is:
Could not establish connection. Please ensure your firewall is not blocking requests to theme.co
I’ve followed directions from the Themeco support rep in the thread above who referred me to this support.
I’ve contacted my client’s host, Siteground and they responded, asking for a port number: Excerpt from Siteground below:
The allow_url_fopen PHP version has been enabled via the php.ini file.
The SSL certificate has been verified as well:
To test the connection, we need to know which port number the community.theme.co uses so we can check if the connection from the server through this port is successful.
Can you provide this please? I’ll then go back to Siteground with the info hoping to resolve this.