When I visit the “My Account” page, I should be able to either register a new account or log in with an existing account. Neither of these work – the page just re-loads.

The new user does get successfully created when I use the Register form on the My Account page.

Has anyone else had this problem? I’m open to suggestions!

Which version of WooCommerce you are using on the site? Perhaps this could be due to the plugin conflict, you can test this by deactivating all third party plugins, and seeing if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.

Let us know how this goes!

This problem was not due to the X theme or WooCommerce. Issue is resolved.

Thanks!

In this case, would you mind providing us with login credentials so we can take a closer look? To do this, you can make a post with the following info:

– Link to your site
– WordPress Admin username / Password

Don’t forget to select Set as a private reply. This ensures your information is only visible to our staff.

Thanks.

Can you confirm that you are fully updated? (Theme and Plugins)

You can find the latest version numbers here: (http://theme.co/changelog/) Then you can compare them to what’s installed on your site.

If you find anything to be out of date, you can review our update guide.

Thanks.

The site is not update.
Please compare your current version with latest one in https://theme.co/changelog/.
Before we continue, we need you to update X and bundled plugins, install Cornerstone from X Addons -> Extensions and disable X shortcodes plugin.

Thanks.
Hope it helps.