Thank you,
Laura

In that case, please give us access to your WordPress admin and FTP so we could see and investigate the issue.

Thanks.

Thanks for the credentials!

Upon checking your homepage, I’m not able to find any slider, could you please point us to the page where you are using the slider?

Cheers!

A newer version of X v3.2.0 has now been released. Can you please update the theme and plugins to the latest version and check if the problem persists? Don’t forget to read the release notes here before updating the theme https://theme.co/x/member/forums/topic/release-notes-x-v3-2-0-x-shortcodes-v3-0-0/

Let us know how this goes!

I just updated my X shortcodes and not having any problem. Compatibility rating is just between wordpress and plugins uploaded at them where user can rate each of them. There is no way they can do that since X shortcode is distributed along with the theme and from themeforest. And there is no way for them to test it.

But before you proceed with the update, I need to clarify what are the issues. Would you mind providing screenshots or recording of what you’re getting? They look fine on my end. Other discussions gets longer as we as supports are getting different result and the best step to get us moving forward is to compare what we’re getting. And to avoid more confusions.

Thanks!

Thanks for updating the post. I believe all of the issues regarding the slider can be dealt with within the slider settings.

They aren’t really issues as in errors, but more like features that are turned on by default. I am assuming you want them turned off?

To do so you need to go to:

Revolution Slider in the WP Dashboard > Select your Slider, click on Settings (Green) Button. This will take you to the slider settings. On the right hand column edit the following:

Appearance Section:
Shadow Type : Set to “No Shadow”
Background Color: Set to (type in) “transparent” (without quotes)

Note: this should take care of the mobile issue with the grey bar.

Navigation Section
Bullet Type: Set to “None” – this takes care of of the round nave buttons bar below
Navigation Arrows: Set to “None” – this one takes care of the forward backward button.

Note: If you switch these both off you may want to se keyboard navigation to “On”, or not. It depends on what you want.

Don’t forget to click “Save Settings” (Green Button)

Note on mobile Issue: If the above seetings don’t fix that for some reason you can add this under Custom > CSS in the Customizer.

div#rev_slider_4_1_wrapper, div#rev_slider_8_1_wrapper, div#rev_slider_2_1_wrapper {
background: none!important;
}

That should take care of it for the three sliders in question. If you add more sliders and the issue is present on those new ones you need to add their rev slider area to the selectors above, separating by commas.

Lastly regarding harsh flash on slide load, this is due to duration and transition settings especially if you have random set.

Please go into each slide and under general slide settings play around with the Transitions settings, the transition duration as well as slide duration.

Let us know how this goes, hope this helps!