1. My Main Menu has completely disappeared: http://b50.e16.myftpupload.com/ (suddenly) probably around the time of the upgrade, but I’ve only now returned to check. I am working from a child theme. I checked on both Chrome and Safari in case it’s a cache issue (also flushed the WP cache).

2. I followed the steps you recommended for updating the Visual Composer by uploading js_composer.zip, but no luck, still doesn’t want to install. Message: Destination folder already exists.

Please assist,

regards

Leonie

Ignore point 2: I deactivated and then tried installing from the plugin page’s “New version available” and that worked.

Best

Leonie

Thanks for writing in. Could you check to see if the issue is on the child theme? Do this by activating the main theme and if your menu returns then the issue is within the Child theme.

Either way though it seems that the issue is because the nav was customized and there were structure changes in this recent update, please review the recent release notes https://theme.co/x/member/forums/topic/release-notes-x-v3-1-1-x-shortcodes-v2-6-1/

You will need to make necessary changes to your nav to make it work the way you customized it to.

Also note there is an error in the console regarding “micro-themes” you may want to check for a plugin conflict as well.

Let us know how that goes thanks!

Thanks,

yes, the problem seems to be in the Child Theme (eek!) – My Mobile navigation is working though as illustrated in the release notes.

Where do I even start fixing this?

In that case I’d advise to start by removing any child theme changes, then slowly adding them back to identify which code is the issue. You can also compare any templates you’ve changed to the code in the current files. That way you can find the issue and adjust the template accordingly.

Thanks!

I removed ALL the child theme changes from the Customizer css (see below) and added them back one by one

.x-post-carousel.unstyled{
height:175px;
}
.x-post-carousel.unstyled .entry-cover{
padding-bottom:175px;
}

.single-post .entry-featured{
display: none;
}

/* Cropping position for thumbnails */
.entry-cover {
background-position: 0 -42px !important;
}
/* This is so that the image can fit better on page*/

.x-img {
max-width: 80% !important;
margin-left: auto;
margin-right: auto;
}
/* red dropcaps with better padding */
.my-dropcap {
margin: 0.135em 0.135em 0 0;
padding: 0.105em 0.100em 0.105em 0.135em;
font-size: 3.5em;
background:#DC143C;
}

/*dropshadow
p4 { color: #ffffff; text-shadow: 1px 1px 1px #000000; }

/*read more link
p5 {color: #ffffff; }

/*disable Category and date display on Post Slider

.x-post-slider-entry .featured-meta {
display: none !important;
}

And nothing brought my menu back.

I’m not a WordPress expert, and I haven’t made any changes to templates that I’m aware off, and the only code I’ve added has been in the Customizer window. I simply don’t have the skills to go and fiddle behind the scenes. Could there be a plugin conflict? Everything is up to date.

Regards

Leonie

Please understand that I’m trying to remain good-humoured about this, but my frustration levels are really high. I stuck to making changes in a child version as recommended, to prevent exactly this from happening.

The mobile menu also suddenly is now all red, which it wasn’t in the previous version.

Regards

Leonie

It looks like a plugin conflict upon testing your site. Please deactivate all third party plugins, and seeing if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.

Let us know how this goes!

so it appears that the plugin Advanced Custom Fields (https://wordpress.org/plugins/advanced-custom-fields/) is the culprit. When I disable it, the whole site disappears except for the background, and I have mapped two fields to my post carousel etc. – it’s now an integral part of my site, so I can’t just disable.

I have logged a support ticket with the creator – but any thoughts from your end in the meantime?

Thank you,

Leonie

We’d love to help you with your issue however, there are many possibilities that might be causing the issue. Therefore, we cannot give any input and plugin conflicts falls beyond the scope of our support.

Thank you for understanding.