Mobile Menu Won't Open At All – Themeco Community

Mobile Menu Won't Open At All

SolveForFood — Wed, 20 May 2015 22:39:47 +0000

My website doesn’t work right on mobile, though it works perfectly on desktop. On mobile, I have a little square menu box, and I should be able to click on it to see the menu options. However, when I click on the menu box, it won’t open. It either does nothing or reloads the page I’m on. But I can’t see the menu options to go to different pages on my site.

How can I fix this so that the menu opens on mobile?

Here is my website: http://www.solveforfood.com/

Reply To: Mobile Menu Won't Open At All

Prasant Rai — Thu, 21 May 2015 00:30:31 +0000

Hello There,

Thanks for writing in!

We can see that you are currently running X theme version 3.2.3. We request you to kindly update to the latest version of X and the plugins included.

To update X and relevant plugins kindly walk-through following article published under our knowledge base section:

Updating Your Theme and Plugins

Hope that helps.

Thanks.

Reply To: Mobile Menu Won't Open At All

SolveForFood — Thu, 21 May 2015 20:08:01 +0000

Hi,

Thanks for the reply. I have updated the X theme and all plugins successfully.

However, the issue with the menu box on mobile still persists. Is there a way to make it so that will open correctly on mobile?

Thank you again!

Reply To: Mobile Menu Won't Open At All

Rue Nel — Fri, 22 May 2015 02:59:32 +0000

Hello There,

We have tested your site on a mobile device and the menu opens. Please try to clear your browser’s cache or use Chrome’s incognito mode and test again your site.

Please let us know how it goes.

Reply To: Mobile Menu Won't Open At All

SolveForFood — Fri, 22 May 2015 06:18:15 +0000

Hi,

That’s weird. I just tested it on three different mobile devices – iPhones and an iPad – and the menu doesn’t work on any of them.

Do you know what could be causing the issue?

Thanks again!

Reply To: Mobile Menu Won't Open At All

Rue Nel — Fri, 22 May 2015 09:12:34 +0000

Hello There,

Before we will continue testing you menu, we notice that you are using a huge image in your logo.
//www.solveforfood.com/wp-content/uploads/2015/05/Solve_For_Food_Logo.png

We also notice an invalid html inside your footer content. http://prntscr.com/780n1c
The correct one should be this:


Copyright © 2015 SolveForFood™ LLC. All rights reserved. You link text here

Please let us know how it goes.

Reply To: Mobile Menu Won't Open At All

SolveForFood — Fri, 22 May 2015 16:50:29 +0000

Thanks for catching that issue with the footer html! I just fixed it.

Do you think the large wide image is causing the issue? Because I suspected that the image is too wide and is kind of blocking the menu from opening on social. But my team didn’t want to change the image and still think it’s something else causing the problem.

Reply To: Mobile Menu Won't Open At All

Rad — Sat, 23 May 2015 01:26:43 +0000

Hi there,

Hmm, I can’t find any issue and there is no error.

How about installing X shortcodes from Admin > Addons > Extensions first? I don’t see it being there.

Thanks.,

Reply To: Mobile Menu Won't Open At All

SolveForFood — Sat, 23 May 2015 17:32:05 +0000

Awesome! I just installed the Addon Extensions Shortcodes, and now it looks like my menu finally works on mobile.

Thank you!

Reply To: Mobile Menu Won't Open At All

Christian — Sun, 24 May 2015 00:56:24 +0000

You’re welcome. Glad we could help. 🙂