Customizer custom CSS changes not saving – Themeco Community

Customizer custom CSS changes not saving

spacebunyip — Thu, 16 Oct 2014 09:42:27 +0000

Hello,

I am trying to update the custom css via the Customizer and they are not saving.
I make a change, hit Save & Publish.
Preview in the Customizer looks correct.
Close the Customizer.
No change occurs on the front end and when I relaunch the Customizer, the code has reverted to what it was before.

http://kettleyarnco.co.uk/wordpress
Wordpress V.4.0
X theme version 2.6
Shortcode plugin v.2.5

Any help would be appreciated.

Reply To: Customizer custom CSS changes not saving

Rubin — Thu, 16 Oct 2014 16:05:47 +0000

Hey There,

There could be several things that can cause a behavior like this. I would recommend deactivating all plugins that do not ship with our theme and see if it then saves the custom CSS, if yes then one of your plugins is interfering with our theme and once you’ve figured out which one we can start troubleshooting this step by step.

Let me know once you’ve done that.

Reply To: Customizer custom CSS changes not saving

spacebunyip — Thu, 16 Oct 2014 21:48:15 +0000

Hi,

Have gone through and deactivated all the plugins, then reactivated one by one.
The problem pluging is Jetpack by WordPress.com. Was hoping to use this plugin as the site we are currently building was previously a wordpress.com website.
Any thoughts on how too make them work together.

Reply To: Customizer custom CSS changes not saving

Rad — Fri, 17 Oct 2014 03:35:12 +0000

Hi there,

Would you mind providing us with login credentials so we can take a closer look? To do this, you can make a post with the following info:

– Link to your site
– WordPress Admin username / password
– FTP credentials

Don’t forget to select Set as private reply. This ensures your information is only visible to our staff.

It will be best if the admin account that you will provide has right to enable/disable jetpack modules.

Thanks.

Reply To: Customizer custom CSS changes not saving

Stephen B — Sun, 19 Oct 2014 00:07:05 +0000

I had the same problem and deactivated “NextGEN Gallery by Photocrati Media”.

Thanks for all the great advice. Having a lot of fun learning about creating websites.

Reply To: Customizer custom CSS changes not saving

Christian — Sun, 19 Oct 2014 06:26:34 +0000

You’re welcome Stephen.

Reply To: Customizer custom CSS changes not saving

spacebunyip — Fri, 24 Oct 2014 02:30:08 +0000

This reply has been marked as private.

Reply To: Customizer custom CSS changes not saving

Zeshan — Fri, 24 Oct 2014 11:15:46 +0000

Hi Spacebun,

Unfortunately, the given WordPress credentials are invalid (see: http://prntscr.com/4z7nlh). Would you mind confirming again and providing us with correct WordPress credentials?

Thanks!

Reply To: Customizer custom CSS changes not saving

spacebunyip — Fri, 24 Oct 2014 11:49:31 +0000

This reply has been marked as private.

Reply To: Customizer custom CSS changes not saving

Zeshan — Fri, 24 Oct 2014 15:15:51 +0000

Hi Spacebunyip,

We’re investigating the issue. Could you try deactivating Jetpack plugin and adding the styles and see if it works.

Regarding the WooCommerce image slider widget, would you mind providing us a little more details about the issue you are facing?

Thanks!