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  • #802392

    henriklinder
    Participant

    Hi,

    My page does not load after I open it with cornerstone. Even if I wait an hour it does not load. I may still open some panels and adjust text. But the uptating-wheels keep spinning in all panels.

    I erased the browser cache but it did not help.

    What is the problem? How do I solve it?

    H

    #802437

    alanmcginnis
    Participant

    I am having this same issue. I don’t even get the spin wheel unless I go to the flyout view with the entire page structure. I have disabled all plugins except cornerstone, increased memory, cleared cache, etc.. X theme Version: 4.3.4. I’m giving up here.

    #802938

    Paul R
    Moderator

    Hi guys,

    Would you mind providing us with login credentials so we can take a closer look? To do this, you can make a post with the following info:

    – Link to your site
    – WordPress Admin username / password
    – FTP credentials

    Don’t forget to select Set as private reply. This ensures your information is only visible to our staff.

    #803818

    henriklinder
    Participant
    This reply has been marked as private.
    #804476

    Christopher
    Moderator

    Hi there,

    Provided credentials didn’t work, please check.

    Thanks.

    #804989

    alanmcginnis
    Participant
    This reply has been marked as private.
    #805415

    Thai
    Moderator

    Hi There,

    It should be working now, I also installed a transient cleaner(https://wordpress.org/plugins/artiss-transient-cleaner/) plugin to clear your internal caches. You may uninstall it anytime.

    Thanks!

    #805698

    henriklinder
    Participant

    Super job! Thank you guys!
    Henrik

    #805910

    alanmcginnis
    Participant

    Thanks for the quick fix. Was it just the options table or are there other issues that I need to take into consideration?

    #806150

    Rue Nel
    Moderator

    Hello There,

    Thanks for updating this thread! There are issues with the transient data stored in the database. Cornerstone tend to use these cached datas which would need to be cleared when you just made some updates or changes. To know more about Transient data and api, please check out the WP codex here: https://codex.wordpress.org/Transients_API

    Hope this explains it.

    #806195

    TEZER66
    Participant

    Hi, having the same on going issues. Even thinking of deleting the entire website content and starting again? Would that solve this issue?

    Terry

    #806275

    Christopher
    Moderator

    Thanks for writing in!

    I’ve already answered you in your own topic : https://community.theme.co/forums/topic/cornerstone-issues-18/?replyto=802908#post-806272

    #819000

    henriklinder
    Participant

    Hi again,

    I have another question.
    I bought one license (X-theme Integrity) and use it at http://www.affarscoachen.nu. I would like to make an english translation for this page. How can I do this? Do I really need to purchase another license or how could I get another landing page copy and make it english?

    Sincerely

    Henrik

    #819540

    Friech
    Moderator

    Hi Henrik,

    If it is a separate install from the main domain. You will need another licenses as 1 license entitles you usage for 1 project or typically 1 main domain.

    You can use a multilingual plugin like WPML to translate your site. You follow this post: How to translate the X theme into other languages.

    Hope it helps, Cheers!

    #820652

    henriklinder
    Participant

    Hi and thank you so much for your help!
    H