Navigation

This content is old and no longer supported. You may use at your own risk, but no official support will be provided for anything listed here. If you are a Themeco customer, we invite you to check out our new community and forums, Apex.

  • Author
    Posts
  • #38240

    Dominick W
    Participant

    When I try to install the Visual Composer I get this error message:

    
    The plugin does not have a valid header.
    
    Downloading install package from http://domwashburn.com/wp-content/themes/x/framework/plugins/js_composer.zip…
    
    Unpacking the package…
    
    Installing the plugin…
    
    Destination folder already exists. /hermes/bosoraweb085/b2595/ipg.domwashburncom/wp-content/plugins/js_composer/
    
    Plugin install failed.

    I have no trouble with the Slider plugin and the short codes installed just fine. I really need some help wit this as soon as possible.

    my site is

    #38241

    Dominick W
    Participant

    domwashburn.com is the link, it looks like the post edit function isn’t working…

    #38244

    Dominick W
    Participant
    This reply has been marked as private.
    #38406

    Christian
    Moderator

    Hey Dominick,

    Please try installing it via FTP.

    Thanks.

    #161378

    jaztaylor
    Participant

    I’m new to wordpress themes. How do I install it via FTP?

    #161678

    Christian
    Moderator

    Hey Dominick,

    Please see https://www.youtube.com/watch?v=u3bnJJ8_rQo to learn how to install a plugin manually.

    Hope that helps. 🙂

    #254419

    salsafreak
    Participant

    I have the exact same problem with:
    – Visual Composer
    – Rev Slider

    I took the above advice, and installed using FTP while in Filezilla, then, unpacked the zipped file while in Godaddy File Manager.

    I still get the exact same error message:

    “Destination folder already exists. /home/content/50/3023850/html/salsa-freak/wp-content/plugins/revslider/”
    Plugin install failed.
    Return to Extensions”

    Any other suggestions?
    – Edith Williams edie@blackbeltsalsa.com

    #254527

    Christian
    Moderator

    Hey there,

    Please give us access to your Go Daddy CPanel so we could troubleshoot.

    Thanks.

    #254788

    salsafreak
    Participant

    Got it figured out! Used FTP to delete both plugin directories, then went to Godaddy’s File Manager section, and xfer’d both zipped files to the plugins directory, then unzipped them. The unzipped files created both directories. Then I went to the X Theme, and installed, then “Activated” both add-ons, and it worked GREAT!!

    .:)

    #254793

    Darshana
    Moderator

    @salsafreak … Glad you were able to figure it out 🙂

Join Apex

This content is old and no longer supported. We invite you to check out our new community and forums, Apex.

Join Apex