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  • #1303882

    cornwallchurch
    Participant
    This reply has been marked as private.
    #1304109

    Rue Nel
    Moderator

    Hi There,

    Thanks you for the very detailed information. I have logged in to your site and it seems that there are 305 revisions in your homepage. You can always go back and revert to any revisions and should be able to edit the homepage back in Cornerstone. Please keep in mind that if in that revision, the changes were made outside if Cornerstone, you won’t be able to edit it in Cornerstone. You can only edit in Cornerstone when that revision was modified using Cornerstone.

    Hope this explain it briefly.

    #1304846

    cornwallchurch
    Participant

    Hello,

    Thank you for your response! Yes, there are 305 revisions and we have only ever edited the site using Cornerstone. But, when I roll back to a previous revision, it shows the text Editor and when clicking the Cornerstone tab to edit, it says:

    Hold up! The content has been modified outside of Cornerstone. Editing in Cornerstone will replace the current content. Do you wish to continue?

    If I do continue, the Cornerstone editor is blank and am not able to make changes. I’m afraid I will have to recreate the entire home page if we are unable to restore the Cornerstone page. Is it possible to convert the Text and Visual information back into Cornerstone? Again, I’ve never edited outside of Cornerstone on this site.

    Thanks in advance!

    #1305152

    Rad
    Moderator

    Hi there,

    Unfortunately, you can’t convert text content back to cornerstone data. It’s either re-create it or restore it from your backup database.

    Thanks!

    #1305184

    cornwallchurch
    Participant

    Can you tell me why it converted itself into text in the first place? I’ve never edited outside of Cornerstone in the past. Are revisions not compatible with Cornerstone? I’ve used revisions in the past with no problems. I recently downloaded the latest version of WordPress. Perhaps this is a new bug introduced? Is this something that is being looked into? I’ve seen multiple people on multiple forums with the same problems and it’s very scary to lose pages and have to recreate them. Is there a way to restore to a previous backup of the site besides the revisions feature?

    Thanks

    #1305340

    Rad
    Moderator

    Hi there,

    Text contents are automatically generated by cornerstone, there is two set of content. The text content and the cornerstone data where the actual structure is. When cornerstone data is corrupted, it will still work due to fallback text content. But it means you can’t edit it in cornerstone anymore since data is corrupted. Corrupted data can be caused by many contributing factors. Like direct editing in the database, search and replace plugin, and non-synced revision data.

    It can be restored if you still have the original/untouched database backup.

    Thanks!

    #1306065

    cornwallchurch
    Participant

    Hello

    Thanks for the response. So, I’m gathering that the Cornerstone data was corrupted by using the Revisions feature in WordPress. Can you explain to me what “non-synced revision data” is. I haven’t done direct editing of the database or used a search and replace plugin so that must be the cause.

    Is using the Revisions feature from now on going to corrupt Cornerstone data or will there be a fix implemented? Thanks for clarifying.

    #1306579

    Rad
    Moderator

    Hi there,

    Wordpress revision only works with post content since it’s made for that purpose only. We added revision integration to sync cornerstone data and post content, but it may fail. With or without revision integration, it may cause corrupted data since what you’re restoring is just a version of post content and not cornerstone data. It should work, but in some case, date and data may be out of sync which can cause this. Hence, backing up is always recommended. We’re still looking some other ways to implement revision integration, but as of now and due to WordPress’s revision limitation, this issue may happen in some cases.

    Corrupted data can’t be restored, unless you have a backup of your database.

    Thanks.

    #1309713

    envato_2015
    Participant

    To anyone still suffering from this issue: there’s a solution to this without having to rebuild the whole page from scratch. My IT specialist fixed it for me so that I can continue editing the page where I left off using Cornerstone.

    #1309788

    Rue Nel
    Moderator

    Hello There,

    Thanks for updating this thread! It would be very helpful if you would share to other users how you were able to resolve the issue.

    Thank you in advance.

    #1310873

    envato_2015
    Participant

    I was able to resolve it by asking my IT specialist for help 🙂 Unfortunately, I don’t know what he did in detail. Anyone interested in a solution may post here with their email, I will forward it to him, and he will get in touch with you.

    #1310882

    Christopher
    Moderator

    Thanks for sharing.

    #1316855

    logicalley
    Participant

    I just tried restoring a revision, and lost 6 hour work. I just pray my hosting company has a db backup.

    #1317084

    Rue Nel
    Moderator

    Hello There,

    Thanks for updating in! Most of the hosting providers have a backup system. It is a must when a host server is down, they can always use the backup to retrieve any information.

    Please let us know how it goes.

    #1317188

    envato_2015
    Participant

    @logicalley If there’s no backup or you don’t want to overwrite ALL changes made since the last backup you may post your email so my IT specialist can get in touch with you. He’s able to fix it without resetting your whole database.

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