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  • #1326960

    Ruben94k
    Participant

    Dear sir/madame,

    My purchase code is not working (see attachments).
    I also reassigned my website https://flowrisen.nl at themeco community, but it is will not working out. Please help me as soon as possible because now I do not get automatic updates and stuff. Maybe I need another or new purchase code to activate my license.
    I really need help as soon as possible.
    At last I took some more pictures of my addons page in wp admin.

    Yours,
    Ruben

    Attachments:
    You must be logged in to view attached files.
    #1327165

    Joao
    Moderator

    Would you mind providing us with login credentials so we can take a closer look? To do this, you can make a post with the following info:

    – Link to your site
    – WordPress Admin username / password
    – Purchase Code
    – Please login to your account, revoke and reassign your url to the license. https://theme.co/apex/my-account/

    Don’t forget to select Set as private reply. This ensures your information is only visible to our staff.

    Hope it helps

    Joao

    #1328698

    Ruben94k
    Participant
    This reply has been marked as private.
    #1328855

    Ruben94k
    Participant
    This reply has been marked as private.
    #1328919

    Darshana
    Moderator

    Hi there,

    Thank you for the detailed information provided. I have fixed your issues and validated your X theme. Now you should be able to work on the site.

    Let us know if you need anything else.
    Thanks!

    #1421641

    pocketfuloflyss
    Participant
    This reply has been marked as private.
    #1421750

    Joao
    Moderator

    H There,

    The password provided does not seem to work.

    Please provide a new WP Admin Password.

    Thanks

    #1421797

    pocketfuloflyss
    Participant
    This reply has been marked as private.
    #1421817

    Joao
    Moderator
    This reply has been marked as private.

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