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  • #1360136

    compania123
    Participant

    Hi there we have updated our site palimeovocie.sk and after that we are unable to do anything. Website is unreachable, we can not log in to the admin area. There is only a messsage: Parse error: syntax error, unexpected ‘[‘ in D:\Inetpub\webs\105_web\www\wp-content\plugins\convertplug\framework\functions\component_social_media.php on line 902

    PLEASE HELP

    Thanks

    Michael

    #1360141

    compania123
    Participant
    This reply has been marked as private.
    #1360311

    Jade
    Moderator

    Hi there,

    I have tried to login through FTP but I am getting this error:

    Response:	426 ERR: You can not connect from this IP
    Error:	Could not connect to server

    Do you have any IP restriction active for the FTP logins? If so kindly disable so that we can check.

    #1360835

    compania123
    Participant

    Sorry there is a restriction only for my country IPs. Please tell me from which country are logging in so I can allow your IP.

    Thanks

    Michael

    #1360854

    Christopher
    Moderator

    Hi there,

    Support staffs are from different locations, please disable IP restriction while we are working on your site.

    Thanks.

    #1360855

    compania123
    Participant

    I’ve just checked log book and I have added Thailand. Is that correct?

    Michael

    #1360889

    Benjamin
    Participant

    Hello there,

    I have had the same issue with my site!

    Can you pls let me know of the resolution apart from removing the plugin.

    Cheers,
    Ben

    #1360902

    compania123
    Participant

    Everything turned off. You should be able to log in.

    Thank you.

    Michael

    #1361160

    Christian
    Moderator

    Please disable IP restriction. We could not proceed if this is not met.

    You could try deleting the convertplug folder in wp-content/plugins then install again via Addons.

    Thanks.

    #1361191

    compania123
    Participant

    We already tried your suggestion but after new installation of plugin there is still the same problem.

    Please try to log in via provider app which credentials I’m sending below.

    Thanks a lot.

    Michael

    #1361197

    compania123
    Participant
    This reply has been marked as private.
    #1362245

    Lely
    Moderator

    Hello Michael

    I am able to login and check your setup.
    But before we continue, please upgrade your PHP version greater or equal to 5.4 first. That’s common issue with the older version that uses double color ( :: ) for accessing static object.

    @ben,
    Please check PHP version too.

    Try installing again after that.
    Do let us know how this goes.

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    #1362436

    compania123
    Participant

    Hi Lely,
    you solved it. Everything works perfectly.

    Thanks.

    #1362577

    Christian
    Moderator

    You’re welcome.

    #1364941

    Joce
    Participant

    Hi,

    i have that error with the plug-in : Parse error: syntax error, unexpected ‘[‘ in /Applications/AMPPS/www/wp3/wp-content/plugins/convertplug/framework/functions/component_social_media.php on line 902

    I tried everything… 🙁

    Attachments:
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