Problems with tco email forms

Hi Theme Co,

I have problems with our email forms (see screenshot):
CloudApp

It’s not possible to submit. Gets following error in the console:

main.js:8 Uncaught TypeError: $(...).alert is not a function
at make_alert (main.js:8)
at Object.success (main.js:23)
at i (jquery.js?ver=1.12.4:1)
at Object.fireWith [as resolveWith] (jquery.js?ver=1.12.4:1)
at y (jquery.js?ver=1.12.4:1)
at XMLHttpRequest.c (jquery.js?ver=1.12.4:1)

make_alert @ main.js:8
(anonymous) @ main.js:23
i @ jquery.js?ver=1.12.4:1
fireWith @ jquery.js?ver=1.12.4:1
y @ jquery.js?ver=1.12.4:1
c @ jquery.js?ver=1.12.4:1
XMLHttpRequest.send (async)
(anonymous) @ VM628:1
send @ jquery.js?ver=1.12.4:1
ajax @ jquery.js?ver=1.12.4:1
n.(anonymous function) @ jquery.js?ver=1.12.4:1
(anonymous) @ main.js:23
dispatch @ jquery.js?ver=1.12.4:1
r.handle @ jquery.js?ver=1.12.4:1

Hello There,

Please follow up the steps below:

  1. Ensure everything is up to date according to our version compatibility list here. Please follow the best practices when updating your theme and plugins. Click here for more information.
  2. Go to X > Settings and click on the Clear Style Cache button.
  3. If you’re using a CDN(ex: CloudFlare), please clear the CDN’s cache and disable optimization services. For the CloudFlare you also need to follow the steps below besides the developer mode: https://xthemetips.com/using-cloudflare-rocket-loader-with-x-pro-and-x5/928/1
  4. Test for a plugin conflict. You can do this by deactivating all third-party plugins, and see if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.
  5. Remove custom CSS and Javascript from the options or Child Theme and test the case.
  6. Switch to the parent theme to check if the issue persists.
  7. Reset your htaccess file by renaming it to .htaccess-bak. Then in WP Admin Menu, go to Settings > Permalinks and just click the Save Changes button.
  8. Increase the PHP Memory Limit of your server. Click here for more detailed information and how to increase the PHP memory limit.

If you still have problems kindly get back to us with the result of the steps above and URL/User/Pass of your WordPress dashboard using the Secure Note functionality of the post to follow up the case.

Thank you.

I did everything in the tutorial. And the problem still persists.

Here you will get the login credentials:

Hi There,

Thanks for the details!

This is a known bug and its already in our bug list, will be fixed in next release of the plugins.

Thanks for understanding!

Wow, now that’s good to know. Did I miss it in the Change Log?

Hi Martin,

Sorry that you’re having this issue, I can confirm this is a bug with the email form. we’ve already submitted this to our issue tracker so the developers will be made aware of it

You can check our Changelog page when we release an update to see if a fix on this bug is included.

In the meantime, you can try an alternative like ConvertPlus extension.

Thank you for understanding,

Having the same issue, 8 days and no fix yet? That seems too long a time for something like a missing function declaration or a missing dependency. Please update or post a quick fix.

Hello Falise,

Thanks for posting.

As of now I am not in a position to share ETA but can definitely assure you that our developers are at work and update related announcements will be made via changelog page. Please keep an eye on the changelog page for latest product announcements.

https://theme.co/changelog/

Thanks for understanding.

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